Classic Gold
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• Why Choose Fishwicks?

Why Choose Fishwicks?

DOOR TO DOOR TAXI SERVICES

Included in the price of all our holidays is a taxi collection service. Subject to living within the designated area (see page 3 of our holiday tours brochure) this means a taxi or mini-bus will collect you from your door at the start of your holiday and return you from the coach at the end, thus avoiding all the hassle of getting yourself and your luggage to a coach pick-up point.

QUALITY HOTELS (UK)

We place a great importance in providing hotels of very high standards and are constantly striving to improve further the quality of hotels included in our programme. They are usually all of a 3 or 4 star standard and most importantly, ALL hotels include en-suite facilities, tea/coffee making facilities and colour t.v. in the room.

SPECIAL REQUIREMENTS

Any special request or requirements such as dietary, carriage of wheelchair, lift access etc., should be made at the time of booking and if applicable detailed on your booking form. Please note that whilst these will be passed to respective proprietors as necessary - special requests cannot be guaranteed.

PASSPORTS

A valid 10 year passport is required on all continental holidays. This should be valid for at least 3 months after your return date (6 months for certain countries).

LUGGAGE ALLOWANCE

Passengers are requested to restrict luggage to one suitcase per person with a maximum weight of 20 kg. Where overnight ferry crossing and hotels are used an additional small overnight bag is permitted.

NO SMOKING POLICY

For the comfort of all of our clients, we do not permit smoking on board our coaches. Regular refreshment stops are made during all of our holidays.

INCLUSIVE EXCURSION PROGRAMME

Each holiday includes a full programme of excursions, they usually consist of 2 full day and 1 half day tours on an 8 day holiday. In addition certain admission charges are also included, please refer to each itinerary for more details. These are planned a long time in advance and whilst changes are rare we do reserve the right to amend the content and days of operation of the itinerary programme at any time.

LUXURY CLUB CLASS AIR CONDITIONED TOURING COACHES

We operate some of the finest coaches available.

All our coaches feature:

• Reclining high back seats
• inted and Bonded Double Glazing
• On board hot and cold drinks facilities
• Height adjustable air suspension
• Toilet/washroom
• Window Blinds or Curtains
• Air Conditioning (both U.K. & European Tours)
• Seat Belts

The extra comfort of our ‘Club Class Coaches’ has proved extremely popular. with clients appreciating the benefits of fewer seats and more leg room as well as folding tables and magazine racks. In the unlikely event we are unable to provide a Club Class vehicle for a particular holiday then an alternative vehicle will be provided with facilities as close as possible to the standard facilities of a Club Class Coach.

HELPFUL & FRIENDLY DRIVER/COURIERS

Throughout your holiday you will be looked after by our own experienced and fully trained driver/couriers. We are proud of the high standards they set, knowledgeable, smartly dressed and safe behind the wheel, they are thoroughly professional in every way. In addition we also engage the services of local guides who can give a more detailed account of the area to be covered.

In the unlikely event that you have a problem with any aspect of your holiday please ensure that your driver/courier is informed immediately. Hoteliers will almost certainly not accept any complaints after the holiday, when they have not been made aware of the problem during the holiday.

What do I need to do if I have to complain?

If you have a complaint during your holiday particularly regarding your accommodation or the quality of the meals it is vitally important that you tell the driver/courier or supplier/hotelier at the earliest opportunity, so that they can do their utmost to resolve the problem. If on your return from holiday you remain dissatisfied you should write within 14 days to our travel office in Leyland. You will need to quote your booking reference number, destination and the departure date. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we can not take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our driver/courier or supplier.

A PERSONAL SERVICE

We pride ourselves on being able to offer a personal service to each client. Every effort will be made to discuss your holiday with you from the start and to assist with any special requirements you may have to make your time spent on holiday all the more comfortable.

A WARM WELCOME FOR PEOPLE TRAVELLING ALONE

If you are alone, please do not hesitate to book with John Fishwick. Many of our regular customers hesitantly booked at first and now re-book with confidence. You are warmly welcomed but please remember to book early as single rooms are always in demand.

OVERNIGHT FERRY CROSSINGS/HOTEL ACCOMMODATION

Cabins on board ship normally have one upper and one lower berth, however on certain routes we do include in the price of the holiday cabins giving beds side by side. Alternatively on payable of a supplement higher grade cabins can be reserved (please refer to each itinerary for further details). There are no single cabins but a 2 berth cabin may be reserved for sole occupancy on payment of the appropriate supplement (enquire when booking).

You will require an overnight bag on all overnight ferry crossings and overnight hotel accommodation to and from your main holiday destination.

Please Note that once on board ship, it is not possible to gain access to the luggage on the coach.

YOUR FINANCIAL SECURITY

For complete peace of mind In accordance with the ‘The Package Travel, Package Tours Regulations 1992’ all passengers booking with John Fishwick & Sons Ltd are fully Insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of John Fishwick & Sons Ltd.

A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking. This insurance has been arranged by Towergate Chapman Stevens through igi Insurance Company Limited.

TRAVEL DOCUMENTS

We will forward your travel documents and departure details approximately 6 – 7 days prior to your holiday.

CUSTOMER SURVEY

On all tours we provide a customer comment form. These help us to ensure that our customers are satisfied with the content and general standard of our holidays. It enables us to gauge if any changes are necessary based on majority comments. We do take your comments into account and ‘thank you’ for your co-operation.

IMPORTANT INFORMATION - SEAT BELTS

As from September 2006 new legislation has been introduced regarding the use of seat belts. It is now your own responsibility to ensure your seat belts are securely fastened at all times whilst travelling.